CTO, NIHR Clinical Research Network “To get the maximum value out of generative AI, business and IT leaders must ensure that the use cases are customer-focused, and that trust is established in machine-enabled decision making. This means fundamentally re-evaluating our human decision-making practices, focusing human talent on empathy-based social skills, the contextualization of information and strategy, and creating opportunities for the application of generative AI to data processing and pattern recognition. This will ultimately massively disrupt how we do business. But we must embrace it in order to achieve true digital transformation.” , Former CISO Levi, Cybersecurity Advisor, S3 Consulting “Generative AI is entering the adolescent stage where it’s becoming useful and valuable as an augmentation capability to improve both productivity and customer experience for a wide range of business and consumer use cases. But also like an adolescent, it can be influenced or co-opted in ways that have harmful consequences. So, vigilance must be added as a critical moderating factor to the unbridled enthusiasm of youthful exuberance.” , CIO, Teleperformance “AI will amplify human potential.”